How can i see what the delivery cost will be before i checkout?
- Shipping is based on weight so the best way to see the delivery cost before you checkout is to add the item(s) to your shopping cart and you will see the delivery options appear in the right hand column under the shopping cart box. If you live outside the UK all you have to do then is select your country from the dropdown menu.
How long does it take before my order is shipped?
- Orders received before 2pm UK time are usually dispatched the same day Monday - Friday. Orders received after 2pm will be dispatched the following day. Orders received after 2pm on Fridays & over the weekends will be dispatched on the following Monday. Please allow an extra 24 hours to these timescales during the peak of the Christmas season.
We will notify you immediately if for any reason your order is not able to be dispatched within these timescales.
When will my order arrive after it has been shipped?
- UK: 1-3 days
- Europe: Approx 3-5 Days
- United States & Canada: Approx 5-10 Days
- Australia, Japan & the rest of the world: Approx 7-10 Days
The above times are not guaranteed but in the unlikely event you haven’t received your order within these times then please contact us at email@example.com and we will be happy to assist you.
Which countries do you ship too?
We ship orders worldwide to the following countries:
- Australia, Austria, Bahrain, Belgium, Canada, Cyprus, Denmark, Falkland Islands, Faroe Islands, Finland, France, Germany, Greece, Greenland, Hong Kong, Iceland, Ireland, Italy, Japan, Kuwait, Maldives, Malta, Mauritius, Monaco, Netherlands, New Zealand, Norway, Portugal, Qatar, San Marino, Saudi Arabia, Seychelles, Singapore, South Africa, Spain (Mainland), Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom, United States
Can my order be delivered to an alternative address?
- Yes you can have your order delivered to an alternative address.
- This is ideal for surprising a loved one with a gift and also for customers who work during the daytime.
I want to send someone a gift but i don't want you to include an invoice?
- As most of the orders we deal with are gifts for others we now don't include invoices as standard. You can still view and print off your invoice from the checkout success page or at anytime from within your secure account area.
Why is there no invoice included with my order?
- As most of the orders we deal with are gifts for others we now don't include invoices as standard. You can view and print off your invoice at anytime from within your secure account area.
If you have any further questions or queries regarding delivery, please contact our service team: firstname.lastname@example.org